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Complaints Procedure

Complaints Procedure

Barclay Watt Estates Complaint Procedure

We aim to ensure that:

Making a complaint is as easy as possible

We treat your complaint seriously

We will deal with your complaint promptly and in confidence

We learn from complaints and use them to review and improve our service.

What is a complaint?

A complaint is when you tell us that you are not happy with eh service we provide. It can e about anything and could include:

When we do not deliver a service on time

When you receive a poor quality service

When you have a problem with a member of staff

How to make a complaint

If you wish to make a complaint, please contact Head Office in any of the following ways:

By email: lwatt@barclwaywatt.com

In Writing to: Libby Watt, Director, Barclay Watt Estates, The Old Church, 55 Grove Road, Harrogate, HG1 5EP

Your complaint will then be acknowledged within 3 working days, and an investigation will be carried out with a response issued within 10 working days.

If you are unhappy with the response your complaint can then be passed to The Property Redress Scheme, theprs.co.uk , 0333 321 9418, info@theprs.co.uk

We are always happy to receive feedback, good or bad, which allows us to learn what we are doing well, and what we could improve on.


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